1. Project confirmation
A project is considered confirmed after advance payment, written confirmation, or approval of the shared quotation or service scope. Work may include planning, design, development, research, account setup, content preparation, meetings or third-party coordination.
2. Cancellation before work starts
If a customer cancels before any work has started, GS Nexus may approve a refund after deducting payment gateway charges, administrative cost and any third-party charges already paid.
3. Cancellation after work starts
Once work has started, the paid amount becomes partially or fully non-refundable depending on the work completed. Charges for completed milestones, time spent, digital assets, consultation, setup and third-party services will be deducted before any refund is considered.
4. Non-refundable items
- Domain, hosting, software, ad spend and third-party service charges.
- Completed design, development, content, branding, strategy or setup work.
- Custom digital deliverables already shared with the customer.
- Payment gateway, tax, compliance or platform charges where applicable.
5. Refund timeline
Approved refunds are usually processed within 7-10 working days to the original payment method, subject to bank or payment gateway timelines.
6. How to request a refund
To request cancellation or refund review, email gsnexusofficial@gmail.com with your name, phone number, payment details and reason for cancellation.
7. Disputes
GS Nexus will review every request fairly based on project status, scope, shared deliverables and payment records. Final approval remains subject to service progress and applicable third-party deductions.